Strong remote support: the family.cards app acts as a companion app and is controlled by a close person who can easily manage all functions for primary senior users.
1. Device installation via the family.cards app
In every family.cards starter set you will find detailed instructions on how to install the device. Please unpack all parts and follow the instructions. At the beginning we will ask you to download the family.cards app and explain all further steps in it.
To log in to the app, please use the email address and password of your customer account that you created when you purchased the starter set.
You can also download the family.cards app directly here:
2. Easy ordering of new cards
As soon as your card reader is installed, you will certainly want to get an overview of the number of usable family.cards function cards. In the app you will find all cards in various categories listed. You can choose from various entertainment offers or create a new phone card and photo albums.
We send all cards to your home free of charge .
3. Update existing maps
Stay flexible thanks to the family.cards app : you can update the caller ID of an existing calling card at any time if it has changed.
You can also add or remove more photos from an existing photo album.
4. Remote maintenance and status overview via the app
Manage the card reader and connection box for your relatives remotely using the family.cards app. The app gives you an overview of the status of the device, allows you to check the battery status and – if necessary – restart the device.
These remote control options offer you and your family comfort and security, because you always have an overview and can react quickly to technical questions and take action yourself without being on site.
With the family.cards app, you can ensure that the device always works perfectly without having to be there yourself. For processes that overwhelm many seniors, such as installing and maintaining the device or ordering new cards, you can help quickly and easily using your own mobile phone and help to make media use for older relatives easy and uncomplicated.
